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TERMS OF PURCHASE

1. About Clear Defend

The company is based in Örkelljunga. The company's postal address is Almliden 63.

If you wish to contact us, please send an email to [email protected] with your matter and contact information, and we will get back to you shortly.

2. Ordering

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all information about the products, price, billing and delivery address.   

If there is anything wrong with the order confirmation, please contact us immediately by e-mail at [email protected].

3. Delivery

Our normal delivery time is 4 days. Please note! Orders placed on weekends will be shipped on the following Monday at the earliest.

If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us at the following e-mail address: [email protected].   

4. Prices

All prices in the store are stated in SEK and all prices in the store are shown as excluding VAT, and 25% will be added at checkout.

We reserve the right to make price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.   

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you have received a product you have ordered.   

5.1 When exercising your right of withdrawal:

  • You must announce that you wish to withdraw. The message should be sent to us [email protected]. Your message must clearly state your name, address, e-mail address, order number and which goods the return applies to.
  • You should immediately and no later than within the statutory 14 days after the withdrawal notice, return the products to us.
  • You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.   
  • On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the product's original value in the event of a used or damaged product.   

5.2 The right of withdrawal does not apply to:

  • Products that, for health or hygiene reasons, have been sealed and where the seal has been broken by you.   
  • Products that have the character of sealed audio or video recording and where the seal has been broken by you.
  • Specially manufactured product that has been specially tailored for you or has a clear personal touch according to your wishes.   
  • Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.   
  • Goods that can deteriorate quickly, such as food.   
  • Loose issues of newspapers or magazines.

For more information about the statutory right of withdrawal, see here.   

Complaint

We inspect all products before they are sent to you. If the product is still damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.   

You must always contact us for approval before returning a defective item.   

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to [email protected] where you state your name, address, e-mail address, order number and a description of the defect.

If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the case of approved complaints.   

We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines from the General Complaints Board, see arn.se.   

Limitation of Liability

We assume no responsibility for any direct or indirect damage that may occur as a result of the product.

We assume no responsibility for incorrect information provided by our resellers.

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.   

Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.   

Product Information

We reserve the right for any printing errors on this website and for the product to be sold out. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to display the products as correctly as possible.   

Information about Cookies

According to the law on electronic information, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically reject cookies. More information can be found on the Post and Telecom Authority's website.   

Personal Data

By shopping at Clear Defend, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal grounds.   

Clear Defend is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to manage your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.   

The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.   

10.1 What is personal data?

Personal data is all information that can be directly or indirectly linked to a natural person.   

10.2 What data do we store?

In order to be able to manage your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.   

Your data is stored for as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.   

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, promotions and similar mailings are made after your consent.   

10.4 What data is shared and for what purpose?

10.4.1 Payment provider

When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, social security numbers are also stored with the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud.   

The payment providers (payment services) that we use are: Card, Invoice, Internet Bank, Swish.   

10.4.2 Shipping company

In order to be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.   

The shipping companies we work with are: Postnord.   

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, first name, last name and e-mail address are shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.   

We use MailChimp for sending newsletters.   

10.5 Right of access

You have the right to receive extracts of all information that exists about you with us. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.   

10.7 Right to be forgotten

You can ask at any time that the data concerning you be deleted. There are few exceptions to the right to delete, such as if it must be retained for us to fulfill a legal obligation (for example, according to the Accounting Act).   

10.8 Responsible for data protection

Clear Defend is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.

10.9 How we protect your personal data   

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.   

We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.   

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The changed terms and conditions are considered accepted in connection with orders or visits to the website.   

Dispute and Choice of Law

In the event that a dispute cannot be resolved in mutual understanding with the company's customer service and the customer, you as a customer.